We Lost...But Really We Won

At the Mesa Chamber of Commerce's Annual Luncheon, AlphaGraphics Mesa was one of the finalist for Mid-Sized Business of the Year. We did not win. Yes, I was nervous, yes I was disappointed, yes I was a little angry for a little bit.  However, as I thought about the whole experience, I believe that when we consider the entire event, we were a winner.  Let me explain.

I have spent a considerable amount of time and effort over the last few months promoting my business with SEO efforts.  I have worked on optimizing my website with the right keyword presentation, I have started a blog, I am doing press releases online so that they are picked up by Google, I am writing online articles with Ezinearticles.com, we are distributing a monthly email newsletters, we have done a couple of 3-dimensional mailing pieces to select customers and prospects and I continue to look at other opportunities to promote my business outside of the internet, such as sponsorships and networking.

So how does the Mesa Chamber experience fit into all of this? 

Well, a few months ago, I was asked by a staff person at the Chamber to "self-nominate" myself because they had not received enough nominations from the business community.  After a little thought, I did. I then learned that I was one of two finalists in the Mid-Sized category.  This was my start of a big SEO effort. I updated my status on Facebook and Twitter several times that we had been nominated. I wrote about it on my blog. (I guess this post qualifies also). I issued a couple of press releases, one with PRWeb.com, and one with Grassroots PR.  I was interviewed by a reporter with the Arizona Republic, which was published online and in print.

I received a few benefits also. 

My new picture that I am now using in my social media efforts was donated by a Chamber member (Steve Nissle).  The Chamber did a great video on my business. I will be receiving a copy of this video which I am going to upload to YouTube and embed it into my next blog, our AlphaGraphics websites, our Google Maps site and where ever else I can put it. I have been trying to figure out how to put a video on my websites for quite some time.  Google loves videos when evaluating the rankings of a website.

In addition to the SEO activities associated with this nomination, I received some RLO (Real Life Optimization) benefits. Even though the nomination had been made public by various means, most people did not know of the nomination until the event.  I had many businesses in the area congratulate me on the nomination and comment about how well I must be doing to be nominated (I do not bring up the fact that it was a self-nomination). I had a lot of people say they wish I had won for one reason or another and our new video was played to a room full of Mesa businesses.  What can be better than that?

So here come the sour grapes. 

The difference between winning and losing was that I did not receive a framed picture of my building (which I already have). I guess I will not be able to wear the tiara, to go to grocery store grand openings or to work for world peace, but I will survive. Instead of having more material for another press release on this nomination, I will work on a press release about our new FSC Certification.

I want to thank the staff of the Mesa Chamber for allowing me to be a part of the process and I sincerely want to congratulate Invision Auto Body for winning the category. Maybe we will try again in a few years.


You can always contact us at the following websites:

AlphaGraphics Mesa on Baseline - Printing and Marketing
AlphaGraphics Tempe on Elliot - Printing and Marketing
AlphaGraphics Phoenix - Northwest Valley - Printing and Marketing

Follow me on twitter: @steveadams291

New Rules...

In the last couple of months, I have been reading a lot of books on marketing, advertising, public relations, SEO and email marketing. The two books that stand out as it pertains to my AlphaGraphics business are David Meerman Scott's book "The New Rules of Marketing and PR" and John Jantch's book "Duct Tape Marketing-The World's Most Practical Small Business Marketing Guide". Both of these books have valuable insights and advice on how to market in this new Web 2.0 environment and how to save money in this area over traditional methods. I now follow both of these authors on their blogs and twitter postings.

I have been reading all of these books for two reasons: I want to be the best in marketing my three AlphaGraphics centers and I want to be able to consult with my customers on how to market their businesses in this environment. As I stated in my last blog posting, quick printing businesses are becoming more marketing consulting oriented and to become so means to learn all the tricks of the trade.

In this posting, I want to discuss David Meerman Scott's book and how it has effected my marketing thus far. My timing on this book could not be any worse. Just after I finished reading his 2007 edition, he released the second addition last week. David's first book was very heavily oriented in the blogging area with additional discussions about social media, video and podcasting which he admitted were areas he needed to spend more time. Well since that published date, he has expanded these areas and I am sure that the new edition has significant additions to these areas.

With apologies to David for copying the following section, I believe that he said it best in his book. In the first couple of chapters, David described the Old Rules of Marketing and PR, namely,

"-Marketing simply meant advertising and branding

-Advertising needed to appeal to the masses

-Advertising relied on interrupting people to get them to pay attention to the message

-Advertising was one way-company to consumer

-Advertising was exclusively about selling products

-Advertising was based on campaigns that had limited life

-Creativity was deemed the most important component to advertising

-It was more important for the ad agency to win advertising awards than for the client to win new customers"

"-The only way to get ink was through the media

-Companies communicated to journalists via press releases

-Nobody saw the actual press release except a handful of reporters and editors

-Companies had to have significant news before they were allowed to write a press release

-Jargon was okay because the journalists all understood it

-You weren't supposed to send a release unless it included quotes from third parties, such as customers, analysts, and experts.

-The only way buyers would learn about the press releases' content was if the media wrote a story about it

-The only way to measure the effectiveness of press releases was through "clip books," which noted each time the media deigned to pick up a company's release"

David then went on to talk about the new rules of marketing and PR, namely:

"-Marketing is more than just advertising

-PR is for more than just a mainstream media audience

-You are what you publish

-People want authenticity, not spin

-People want participation, not propaganda

-Instead of causing one-way interruption, marketing is about delivering content at just the precise moment your audience needs it

-Marketers must shift their thinking from mainstream marketing to the masses to a strategy of reaching vast numbers of under served audiences via the Web

-PR is not about your boss seeing your company on TV. It's about your buyers seeing your company on the Web

-Marketing is not about your agency winning awards. It's about your organization winning business

-The Internet has made public relations public again, after years of almost exclusive focus on media

-Companies must drive people into the purchasing process with great online content

-Blogs, podcasts e-books, news releases, and other forms of online content let organizations communicate directly with buyers in a form they appreciate

-On the Web, the lines between marketing and PR have blurred"

In "The New Rules of Marketing and PR" David discussed that determining the various persona's of your buyer was very significant in designing your website and delivering your "thought leadership" message through blogs, emails, new releases, white papers, wiki's webinars, e-books, podcasts and videos. He also discussed re-purposing content to fit into these various avenues since the customer is now going to the Web to seek out content and information, not to see an advertisement.

So what have I done for my three AlphaGraphics center since I read this book?

-First, I started this blog. I have written on a number of marketing concepts and thoughts. Some of my postings, I am very proud of, some were just postings.

-From these postings, I have submitted three of them as ezinearticles.com publishings. The first attempt was brutal, but I finally got the hang of it and am was able to publish on my first attempt the last two times.

-I re-purposed two postings into news releases. One about the Top 10 Ways to Market a Business in 2010" and the other about the benefits of Direct Mail. I also post these news releases as separate pages on my website.

-I issue a monthly email newsletter to my customers using some of the information in my blogs. I now archive the past issues of my e-mail newsletters on an off site website that links into my main website.

-I've improved the keywords on my website.

-I've become active in the blogging community, commenting on blog postings and reading as much marketing information from this source as possible.

I would whole-heartedly endorse this book for all my fellow AlphaGraphics owners (the second edition, of course) and to any small business owner. It really cleared my head about what I needed to do to expand my marketing effort.

So what has this done for my businesses since I started this effort? Well, that is a subject for a later posting.

You can reach us at the following websites;

AlphaGraphics Mesa 480-844-2222

AlphaGraphics Tempe 480-413-1900

AlphaGraphics Phoenix 602-234-2944

Follow us on Twitter: @steveadams291

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The Future of Your Neighborhood Print Shop

As you can imagine, revenues are down and continue to decline in the quick print environment. This decline started in 2008 and continued through 2009. Everyone is hopeful that 2010 will be a growth year, but hardly anyone expects revenues to return to the 2007 levels anytime soon. Print industry experts are predicting a continuing overall decline in the traditional revenue streams that have been the stalwart of the quick printing industry for years, namely: offset printing, high-speed duplicating, digital printing, bindery and graphic design. Products such as letterhead, envelopes, business cards, fliers, newsletters, brochures, manuals, postcards, forms and direct mail have all seen declines due to the conversion to Internet marketing, the rise of Internet printing companies, or from companies purchasing equipment at the user level sufficient to produce these items in-house. Because of the overall decline of traditional printed items, there also is significant price pressure on those print shops that have survived this economic decline.

So, what is the future of your neighborhood print shop? Dr. Joseph Webb, a contributor to one of the industry's think tanks, What They Think, has written a book entitled "Renewing the Printing Industry". In addition, Barb Pellow, a contributor to InfoTrends, has also written many articles about the condition of print overall. Both of these individuals have analyzed the printing industry and have concluded that changes need to be made in order for all printing entities to survive.

There are several avenues that a quick print owner can consider. I will discuss two of them. The first is to fight the trend by being the best marketer of their service, to become more efficient than their competitors so they can compete on price, to implement on-line ordering to the general public, to acquire the business of closing print shops, and to, in fact, significantly reduce their pricing. I refer to this business plan as the commodity approach. Be the best in the traditional printing environment. There is still money to be made in the traditional printing environment for those who continue down this path. The biggest downside is that this market will continue to decline. The last maker of buggy whips was the most efficient of the bunch.

The second avenue of approach, and the one that most quick print franchisors are pushing is the conversion to becoming marketing and communications experts while milking the traditional printing area as much as possible. This approach also has significant risk for many reasons. At this point, there are few profit models to duplicate, there is little, to no recognition from outside the industry that a former quick printer can provide this expertise, there is a diverse expertise of franchise owners that does not include marketing training, and people that are already providing this service to businesses are also struggling to survive.

A couple of years ago, many in the quick printing industry developed personalized communications expertise. This allowed them to sell a 1-to-1 marketing piece for their customers, many of which were connected to personalized url's (purl's). This technique, combined with a targeted, well defined list allowed response rates to balloon from 1-3% to as much as 35%. What many in the industry found out is that the lead time to sell these projects were significantly extended over the time it took to sell traditional printed items and that not all customers could make the cost/benefit leap of faith. However, the ability to sell and produce these types of items led people to believe that they were now marketing and communications experts.

I personally believe that the second approach is the way to go for our industry. It will be a difficult road to travel and will probably see a lot of failed attempts along the way. Owners of these operations will need to commit to learning the marketing and communication business, will need to circulate within the marketing, advertising and public relations communities and will need to promote themselves as marketing experts within the business environment. It will be a long and slow path to profitability so the quick printer will need to rely on its traditional printing revenue to survive before the marketing area takes off.

So what is the future of your neighborhood print shop? It will depend on the path they take. If you are a customer, you should have a conversation with them to find out what road they are taking. A commodity printer or a marketing and communication expert. The downhill road or the uphill road.

You can reach us at AlphaGraphics at the following websites:
AlphaGraphics Mesa on Baseline 480-844-2222
AlphaGraphics Tempe on Elliot 480-413-1900
AlphaGraphics Phoenix - Northwest Valley 602-234-2944

Follow me on Twitter at: Steve's Twitter Account

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